Question 1

How does the free trial work?

Accepted Answer

We offer a 2-day free trial on all new subscriptions so you can explore our service before committing. ​
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All subscriptions are enrolled in AutoPay.

After your free trial ends, your payment method on file will be billed according to your selected plan and will continue to renew every 30 days until cancelled.
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You may cancel your free trial at any time before it ends to avoid being charged. ​

To cancel:
Log into your customer portal
Select the subscription you wish to cancel
Click Cancel button next to the subscription

To get started with your free trial, subscribe to any plan.

Note: All plans include a 7-day money-back guarantee. If you are not satisfied, you may request a full refund within 7 days of your subscription.

Question 2

What devices are supported?

Accepted Answer

Supported Devices

Fire TV Devices
Fire TV Stick (the new Fire Stick 4k Select model is not compatible)
Fire TV Cube

Android TV Devices
Google TV Streamer
ONN 4K Streaming Box
TiVo Stream 4K
Nvidia Shield
Formuler Android boxes
Most certified Google TV OS devices

Mobile Devices
Android phones & tablets
iPhone & iPad

Apple TV
Apple TV (via compatible IMPlayer version)

Smart TV's
Android TV OS
Google TV
Fire TV OS

Mac / PC / Laptop / Chromebooks
Browser based webplayer

Mag Devices

Not Supported

Roku devices
Samsung Smart TV's (Tizen OS)
LG Smart TV's (WebOS)

A compatible device is required before purchasing. If you are unsure whether your device is supported, please verify with us first to avoid activation issues.

Question 3

Is there a web player?

Accepted Answer

Yes. You can access your subscription on any Mac, PC, Laptop, Chromebook, etc. web browser.

Question 4

What do I receive after purchase?

Accepted Answer

After completing your order, you will receive:

A welcome email.
A copy of your receipt
Your 7-digit iMPlayer Management Code (required to log into the iMPlayer app. No Username/Password required.)
Step-by-step download, installation, and login instructions

Login details are sent to your verified email within 60 minutes of payment confirmation.

During peak hours, delivery may be delayed up to 1 hour. Please check your spam or junk folder before contacting support.

Live Setup Assistance (Optional)

We offer optional live phone setup assistance for one device per subscription.
This includes help with:

Downloading and installing iMPlayer
Logging in using your 7-digit Management Code
Basic VPN setup (if required)

To use live setup assistance, please ensure:
You have a stable internet connection
You have a compatible streaming device
You are available during the scheduled call window.
You must schedule the call at your convenience through the online scheduler.

Setup assistance is limited to 1 device only.

Question 5

How long does activation take?

Accepted Answer

Login details are typically sent within 30 minutes after payment is confirmed. During peak hours, activation may take up to 1 hour. All login details are delivered to the verified email address used at checkout.

Important: If you subscribe between Friday 8PM CST through Saturday 8PM CST your login details will be delayed, as our team is out of the office during this time.

Please check your spam or junk folder before contacting support. If you selected live setup assistance, you may schedule your call after receiving your login details.

Question 6

Do you provide the iMPlayer app?

Accepted Answer

Yes. We provide premium access to iMPlayer through your 7-digit Management Code, which is sent after signup.

You do not need to purchase iMPlayer separately when using our service.

Question 7

How do I download iMPlayer?

Accepted Answer

iMPlayer can be downloaded directly onto your device:

Android devices: Google Play Store (search for iMPlayer)
Apple devices: Apple App Store (search for iMPlayer)
Fire Stick / Fire TV: Install using the Downloader app. Follow app installation instructions found at: https://plentitv.com/install

After installing the app, select Management Code Login and enter your 7-digit code.

Question 8

What is Xtream Codes login?

Accepted Answer

You do not need to use Xtream Codes login.

Our service uses the 7-digit Management Code login method for faster and simpler setup.

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